Report a Security Incident
- Spam and Scam Messages
Aggiemail users should use the "report Spam" tab near the top of the screen to report any message that you think should have been blocked by the spam filter. USU Exchange users (primarily employees) should report any spam messages that should have been blocked by USU's spam filter by forwarding the original spam message as an attachment (ctrl-alt F in Outlook) to firstname.lastname@example.org. That spam address feeds an automated process that expects the original spam message to be in an attachment where hidden delivery header information is available for evaluation.
- Phishing & Hazardous Email
Report any phishing for email or bank account passwords or email with hazardous attachments or links just as you would any spam message (above) and to email@example.com for manual evaluation of the hazard and possible warnings to other USU recipients of the hazard. We may also be able report or block access to links in the hazardous message.
- Lost Laptop or other Portable, Network-connected Device
Report to Campus Police (435) 797-1939 who will issue an Case Number. The owner should report the Case Number, MAC address, etc. to the USU IT Service Desk for alerting if the MAC address subsequently shows up on the campus network. For more details see https://usu.service-now.com/services/kb_view.do?sysparm_article=KB0010091 If the laptop contained any University-controlled confidential, sensitive or protected information, a security incident should be reported according to the instructions below.
- Lose or Exposure of Confidential/Sensitive/Protected Data
Report to Information Security Office providing details to ISO director Monica Trippler, or her designate. The report will trigger an Incident Response which may include notification of data stewards, law enforcement, University Counsel, Media Relations and victims, followed by credit monitoring or other remediation as well as evaluation of business process failure or inadequacy.
- Scanning, Probing or Spam originating from usu.edu (220.127.116.11/16 or 18.104.22.168/16)
Report any outbound internet misbehavior originating at usu.edu (22.214.171.124/16 or 126.96.36.199/16) to firstname.lastname@example.org.
- Online Copyright Infringement
- Violations to Appropriate Use Agreement
If you witness a violation of USU's Appropriate Use Agreement, notify staff on duty or the USU campus police (797-1939).
- Other Network Security Concerns
For any other network security concerns, please contact the IT Security Team at email@example.com or 797-1804.
- Other Physical Security Concerns
For any physical security concerns including threats or danger to persons or facilities, please contact the Campus Police at 797-1939 or 911 if appropriate.