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Telephone Features

The following features are available on phones offered by USU Telecommunications.
Most of them are available for use via the * and # buttons on your phone or if you have a 12 or 30 button phone they may be programmed to a single button on your phone.

Call Pickup

Allows a ringing phone to be answered on a different phone.

Within your pickup group

Lift handset
Press #7

Not within your pickup group

Lift handset
Press #7
Dial extension to pickup

Call Back

REQUIRES PROGRAMMING FOR 12 OR 30 BUTTON PHONES
Use on a busy or no answer internal call only.

To leave a Call Back:

Press * 7 on an analog phone and the Call Back Button on a digital phone.
If placed on a busy answer, when the other line and yours are no longer busy both phones will ring with 3 short rings.
If placed on a no answer, the other partys phone extension lamp will flutter.

To return a Call Back:

Your extension lamp will be flickering
Lift the handset
Press * 7 on an analog phone and the Call Back button on a digital phone, the party leaving the Call Back will be dialed.

Call Park

REQUIRES PROGRAMMING FOR 12 OR 30 BUTTON PHONES
Allows you to park a call and then answer it else where. Similar to hold except the call can be retrieved anywhere.

Phones with a Call Park button

Parking: Press "Call Park" button; Listen for parking number and record it
Retrieving: Dial parking number from desired phone

Phones with an Access Button

Parking: Press "Access" * 9; Listen for parking number and record it
Retrieving: Dial parking number from desired phone

Abbreviated Dialing:

This feature allows a personal directory of 10 frequently called internal or external numbers.
Assign each number a 1-digit reference code (from 0-9).
Store or change an abbreviated dial number:

Lift handset
Press #4* OR Abrevl Dial Button if programmed
Key in 1-digit reference number (0-9) -Confirmation tone returned
Key in number you wish to store -Confirmation tone returned
Hang up handset

Place an abbreviated dial call:

Lift handset
Press #4 OR Abrev. Dial Button
Key in 1-digit reference number (0-9). Call is placed.

Do Not Disturb:

Allows you to temporarily block all incoming calls.
To activate:

Lift handset
Press *6 OR Do Not Disturb Button if programmed -Confirmation tone returned
Hang up handset

To cancel:

Lift handset - hear "Private"
Press #6 OR Do Not Disturb Button if programmed -Confirmation tone returned
Hang up handset

Hold:

Allows you to place a call on hold.
To place a call on hold:

Press hold

To retrieve a call on hold:

Lift handset
Press Line Button if needed

Last Number Redial:

The telephone system automatically remembers the last external number dialed and allows that call to be redialed.
Redial last external call:

Lift handset
Press #9 -last external dialed number redialed

Conference:

Allows users to join up to seven parties on one call. It is recommended that no more than a total of four parties be extenal. AT least one system user must remian in the conference call at all times.
IF you have an ITE 4:
Add Parties to an Existing Conference

Press Access #1 -- Present call is held -- Dial tone returned.
Enter phone lnumber -- Announce conference.
Press Acess #1.
Repeat above steps to add other parties.

Called Number is Busy or Unanswered

Hang up handset.
Lift handset -- Hear "Conference" -- Dial tone.
Press #1 -- You will be connected with original party or conference.

Put a Conference on Hold

Press Acess #1 -- Dial tone.
Hang up handset -- Conference is on hold.

Retrieve a Conference From Hold

Lift handset -- Hear "Conference" -- Dial tone.
Press #1 -- Connected with the conference in progress.

12 and 30 Button phones:
Add Parties to an Existing Conference

Press Conf -- Dial tone returned.
Enter phone lnumber -- Announce conference.
Press Conf.
Repeat above steps to add other parties.

Called Number is Busy or Unanswered

Press Cancel.
Press Conf.

Put a Conference on Hold <

Press Conf.

Retrieve a Conference From Hold

Press Conf.

Transfer/3 Way Conference:

Transfer a call to another extension, announced or unannounced. A 3-way conference call can be used to introduce
a transfer to both parties or to set up a conference call between three internal parties.
Transfer - Unannounced:

Press Xfer
Dial extension number
Hang up handset - call is transferred

Transfer - Announced or 3-way conference:

Press Xfer
Dial extension number - announce call
Press Xfer for a 3-way conference or hang up and call is transferred

Note: If second number is busy or unanswered, then press Xfer. You will then be reconnected with the original party.

Call Waiting:

REQUIRES PROGRAMMING

To accept a call waiting:

Hear a short ring during a conversation
Press Hold
Hang up
Hear phone ring
Lift handset, waiting party on line

Switch between calls:

Press Hold (the alternate party is on the line)

Call Forwarding:

Allows you to send your calls to another extension.

To activate call forward:

Lift handset and press *3 -confirmation tone is heard
Enter the 5 digit extension number to which you wish to have your calls forwarded.
Confirmation tone is heard and phone will repeat the word "Forward"

To deactivate call forward:

Lift handset and press #3 -confirmation tone is heard

Message Desk:

Allows you to forward calls directly into the voice mail system. If you have another co-workers line appearance on your phone and a call comes in on that line appearance you can forward the caller into the voice mail for that co-worker by pressing "Message Desk" and hanging up. Voice mail will remember the original line the call came in on and forward to that particular voice mail box.

Voice Mail:

Answering machines will NOT work with your ITE PHONES. However, voice mail is available for a one-time fee of $15.00 and a monthly fee of $3.00. Requests should be directed to Telecommunications and Telephone Services on a TSR, or call ext 73335.

ACD AGENT

Automatic Call Distribution. Puts calls into a queue according to order received and holds them until answered by a member of the ACD group.