Telephone Features
The following features are available on phones offered by USU Telecommunications.
Most of them are available for use via the * and # buttons on your phone or if you have a 12 or 30 button phone they may be programmed to a single button on your phone.
Call Pickup
Allows a ringing phone to be answered on a different phone.
Within your pickup group
Not within your pickup group
- Lift handset
- Press #7
- Dial extension to pickup
Call Back
REQUIRES PROGRAMMING FOR 12 OR 30 BUTTON PHONES
Use on a busy or no answer internal call only.
To leave a Call Back:
- Press * 7 on an analog phone and the Call Back Button on a digital phone.
- If placed on a busy answer, when the other line and yours are no longer busy both phones will ring with 3 short rings.
- If placed on a no answer, the other partys phone extension lamp will flutter.
To return a Call Back:
- Your extension lamp will be flickering
- Lift the handset
- Press * 7 on an analog phone and the Call Back button on a digital phone, the party leaving the Call Back will be dialed.
Call Park
REQUIRES PROGRAMMING FOR 12 OR 30 BUTTON PHONES
Allows you to park a call and then answer it else where.
Similar to hold except the call can be retrieved anywhere.
Phones with a Call Park button
- Parking
- Press "Call Park" button
- Listen for parking number and record it
- Retrieving
- Dial parking number from desired phone
Phones with an Access Button
- Parking
- Press "Access" * 9
- Listen for parking number and record it
- Retrieving
- Dial parking number from desired phone
Abbreviated Dialing:
This feature allows a personal directory of 10 frequently called internal or external numbers.
Assign each number a 1-digit
reference code (from 0-9).
Store or change an abbreviated dial number:
- Lift handset
- Press #4*
OR Abrevl Dial Button if programmed
- Key in 1-digit reference number (0-9)
-Confirmation tone returned
- Key in number you wish to store
-Confirmation tone returned
- Hang up handset
Place an abbreviated dial call:
- Lift handset
- Press #4
OR Abrev. Dial Button
- Key in 1-digit reference number (0-9).
Call is placed.
Do Not Disturb:
Allows you to temporarily block all incoming calls.
To activate:
- Lift handset
- Press *6
OR Do Not Disturb Button if programmed
-Confirmation tone returned
- Hang up handset
To cancel:
- Lift handset - hear "Private"
- Press #6
OR Do Not Disturb Button if programmed
-Confirmation tone returned
- Hang up handset
Hold:
Allows you to place a call on hold.
To place a call on hold:
To retrieve a call on hold:
- Lift handset
- Press Line Button if needed
Last Number Redial:
The telephone system automatically remembers the last external number dialed and allows that call to be redialed.
Redial last external call:
- Lift handset
- Press #9
-last external dialed number redialed
Conference:
Allows users to join up to seven parties on one call. It is recommended that no more than a total of four parties be extenal. AT least one system user must remian in the conference call at all times.
IF you have an ITE 4:
Add Parties to an Existing Conference
- Press Access #1 -- Present call is held -- Dial tone returned.
- Enter phone lnumber -- Announce conference.
- Press Acess #1.
- Repeat above steps to add other parties.
Called Number is Busy or Unanswered
- Hang up handset.
- Lift handset -- Hear "Conference" -- Dial tone.
- Press #1 -- You will be connected with original party or conference.
Put a Conference on Hold
- Press Acess #1 -- Dial tone.
- Hang up handset -- Conference is on hold.
Retrieve a Conference From Hold
- Lift handset -- Hear "Conference" -- Dial tone.
- Press #1 -- Connected with the conference in progress.
12 and 30 Button phones:
Add Parties to an Existing Conference
- Press Conf -- Dial tone returned.
- Enter phone lnumber -- Announce conference.
- Press Conf.
- Repeat above steps to add other parties.
Called Number is Busy or Unanswered
- Press Cancel.
- Press Conf.
Put a Conference on Hold
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Retrieve a Conference From Hold
Transfer/3 Way Conference:
Transfer a call to another extension, announced or unannounced.
A 3-way conference call can be used to introduce
a transfer to both parties or to set up a conference call between three internal parties.
Transfer - Unannounced:
- Press Xfer
- Dial extension number
- Hang up handset - call is transferred
Transfer - Announced or 3-way conference:
- Press Xfer
- Dial extension number - announce call
- Press Xfer for a 3-way conference or hang up and call is transferred
Note:
If second number is busy or unanswered, then press Xfer.
You will then be reconnected with the original party.
Call Waiting:
REQUIRES PROGRAMMING
To accept a call waiting:
- Hear a short ring during a conversation
- Press Hold
- Hang up
- Hear phone ring
- Lift handset, waiting party on line
Switch between calls:
- Press Hold (the alternate party is on the line)
Call Forwarding:
Allows you to send your calls to another extension.
To activate call forward:
- Lift handset and press *3
-confirmation tone is heard
- Enter the 5 digit extension number to which you wish to have your calls forwarded.
- Confirmation tone is heard and phone will repeat the word "Forward"
To deactivate call forward:
- Lift handset and press #3
-confirmation tone is heard
Message Desk:
Allows you to forward calls directly into the voice mail system. If you have another co-workers line appearance on your phone and a call comes in on that line appearance you can forward the caller into the voice mail for that co-worker by pressing "Message Desk" and hanging up. Voice mail will remember the original line the call came in on and forward to that particular voice mail box.
Voice Mail:
Answering machines will NOT work with your ITE PHONES. However, voice mail is available for a one-time fee of $15.00 and a monthly fee of $3.00. Requests should be directed to Telecommunications and Telephone Services on a TSR, or call ext 73335.
ACD AGENT
Automatic Call Distribution. Puts calls into a queue according to order received and holds them until answered by a member of the ACD group.
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