Hardware Repair / Software Installation Rates

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Hourly rates applies for items not covered below.

Rates:

PC Desktop Diagnosis	$ 30.00
PC Laptop Diagnosis	$ 50.00
Apple Diagnosis	$ 45.00
Windows Reload - does not include application installation	$ 60.00
Data Backup (customer supplies media)	$ 30.00
Data Recovery (customer supplies media)	$ 55.00/hr
Warranty Work on Apple and Dell	No Charge if covered under warranty
Hardware Repair Hourly Rate (full-time certified Dell and Apple technicians)	$ 55.00

Description of Services Provided:

Diagnosis

Diagnosis allows the technician to determine the cause of the issue and recommend a course of action to resolve the issue.

Windows Reload

The Service Desk will perform a safe reload or a clean install of Windows. This does not involve backing up any of the users data or programs. Installation of software applications is at a rate of $ 55.00 / hr and is not included in the Windows Reload rate. Every Windows reload includes all current Operating System patches / updates installed, McAfee VirusScan installed and updated with the latest definition files. May also include Malwarebytes and/or AdAware.

Note: To perform a Windows reload the customer must provide the Windows OS installation key.

Data Backup

The Service Desk will backup a user's entire (single) hard drive. This may involve creating a "ghost" image if the user does not know specifically what data they want backed up. The user may then go through this data at a later time and decide what data they need. Customer must provide the media to back up to data. Customer may purchase media at the Service Desk.

Data Recovery

Data Recovery is very labor intensive. The Service Desk will attempt to recover data from a hard drive, thumb drive or floppy disk. Data recovery will incur a charge regardless of whether data is recovered or not due to the time invested to recover data.

Complete Software Installation

Complete software installation is for users who want the Service Desk to install/reinstall the Windows OS and want additional programs installed, such as Microsoft Office. The rate is $ 55.00 per hour. Customer must provide the application CD's and license key for any software they want installed.

Hourly Rates

Hourly Rates are based on full-time Apple and Dell certified technicians.

Warranty Work

All work covered under an Apple or Dell Warranty will be charged to the respective company. If work is performed that is not covered under warranty the customer will be notified for approval of work and charges to be incurred.

All Apple warranty work will be completed by a full-time Apple Certified Hardware Technician.
Dell Warranty work will be conducted by a Dell Certified Technician.