Our staff coordinates agreements between Information Technology and its customers for university projects involving staff and/or funding from the Office of the Vice President for Information Technology. The result of the efforts is a Service Level Agreement between both parties.
The Service Level Agreement (SLA) outlines the details of each project, secures approvals, identifies funding, and specifies maintenance responsibilities. Milestones are set and checked to ensure that each project moves along in a timely manner. A Project Coordinator is identified and will work closely with the customer and the project team to see the project through to completion.
An SLA can take anywhere from a week to several months to complete, depending on the size and complexity of the project. Getting the details ironed out is sometimes time consuming; however having the approvals, funding and expectations from both the team and the customer identified in the beginning allows the project to run smoothly and provide results that are satisfactory to all involved.
