Great news, the campus telephone system is receiving an upgrade! This summer, the upgrade will roll out across campus, building by building.
Once your building’s installation date approaches, you will receive an email with detailed scheduling information. Please note that we cannot accommodate early upgrade requests at this time.
Why the Change?
Enhanced Mobility and Performance
- More reliable and consistent service
- Minimized disruptions and downtime
- Improved overall user experience
New Features and Functionality
- Softphone capabilities (make and receive calls over the internet via your computer)
- App availability for Windows, Mac, Android, and iOS
- Enhanced remote work capabilities
- App calls display your USU extension
- Caller identification
- New, improved web app - https://vmicollab.usu.edu/ucs/micollab
- More handset keys/buttons available for customization
Security
- New software includes significant upgrades and essential security patches
Next Steps
Before Your New Phone is Delivered
- Watch your inbox for an email announcing your new phone installation timeline.
- Save any voicemail messages you want to retain. Refer to KB0015637 for instructions.
After Your New Phone is Delivered
Watch your inbox for:
- Two additional emails with phone account information from phone@usu.edu and noreply@mitel.easydeploy.net
- If you do not receive or cannot locate these emails, please submit a Telephone Support Ticket.
Please note that your current custom settings will not transfer to the new system. You will need to reconfigure settings using the helpful links provided or, for features such as Monitored Extensions (picking up another line), request them using a Telephone Support Ticket .
Please be aware that during the upgrade process, the MiCollab App Directory will only display individuals who have transitioned to the new system and your Outlook contacts. To find users not yet in the new system, please use directory.usu.edu.
If you need additional help reach out on the Slack channel #new_phone_help