IT Core Competencies

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Adaptability

  • Adapts to changes in technology and work environment
  • Manages competing demands
  • Changes approach or method to best fit the situation
  • Able to deal with frequent change, delays, or unexpected events
  • Willing to be flexible as far as work responsibilities and environment
  • Is seen as balanced despite the conflicting demands of the situation

Dependability

  • Follows instructions, responds to management direction
  • Takes responsibility for own actions
  • Keeps commitments
  • Commits to long hours of work when necessary to reach goals
  • Completes tasks on time or notifies appropriate person with an alternate plan
  • Takes responsibility for work done
  • Will stand up and be counted
  • Doesn’t shirk from responsibility
  • Can be counted on when times are tough
  • Willing to be the only champion for an idea or position
  • Is comfortable working alone on a tough assignment

Ethics

  • Treats people with respect
  • Keeps commitments
  • Inspires the trust of others
  • Works with integrity and ethically
  • Upholds organizational values
  • Is widely trusted
  • Is seen as a direct, truthful individual
  • Can present the unvarnished truth in an appropriate and helpful manner
  • Keeps confidences
  • Admits mistakes
  • Doesn’t misrepresent him/herself for personal gain
  • Has integrity

Motivation

  • Sets and achieves challenging goals
  • Demonstrates persistence and overcomes obstacles
  • Measures self against standard of excellence
  • Takes calculated risks to accomplish goals

Professionalism

  • Approaches others in a tactful manner
  • Reacts well under pressure
  • Treats others with respect and consideration regardless of their status or position
  • Accepts responsibility for own actions
  • Follows through on commitments. Is cool under pressure
  • Does not become defensive or irritated when times are tough
  • Is considered mature
  • Can be counted on to hold things together during tough times
  • Can handle stress
  • Is not knocked off balance by the unexpected
  • Doesn’t show frustration when resisted or blocked
  • Is a settling influence in a crisis
  • Uses diplomacy and tact
  • Practices attentive and active listening
  • Has the patience to hear people out
  • Can accurately restate the opinions of others even when he/she disagrees

Teamwork

  • Balances team and individual responsibilities
  • Exhibits objectivity and openness to others' views
  • Gives and welcomes feedback
  • Contributes to building a positive team spirit
  • Puts success of team above own interests
  • Able to build morale and group commitments to goals and objectives
  • Supports everyone's efforts to succeed
  • Is seen as a team player and is cooperative
  • Can be candid with peers
  • Can find common ground and represent his/her own interests and yet be fair to other groups

Technical Skills

  • Assesses own strengths and weaknesses
  • Pursues training and development opportunities
  • Strives to continuously build knowledge and skills
  • Shares expertise with others

Creative Problem Solving 

  • Uses rigorous logic and methods to solve difficult problems with effective solutions
  • Probes all fruitful sources for answers
  • Able to see hidden problems
  • Is excellent at honest analysis
  • Looks beyond the obvious and doesn’t stop at the first answers
  • Comes up with a lot of new and unique ideas
  • Easily makes connections among previously unrelated notions
  • Tends to be seen as original and value-added in brainstorming settings. Is open minded
  • Can marshal resources (people, funding, material, support) to get things done
  • Uses resources effectively and efficiently

Time Management

  • Uses his/her time effectively and efficiently
  • Values time
  • Concentrates his/her efforts on the more important priorities
  • Gets more done in less time than others
  • Can attend to a broader range of activities
  • Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure
  • Able to make a quick decision
  • Can orchestrate multiple activities at once to accomplish a goal 

Dealing with Paradox

  • Can act in ways that seem contradictory
  • Is very flexible and adaptable when facing tough calls
  • Can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards
  • Can act differently depending upon the situation
  • Is seen as balanced despite the conflicting demands of the situation