Telephones

The campus telephone system is available in all USU campus buildings and housing areas. To establish telephone service, see contact information below.

Information Technology is replacing the following phone system, with a new ShoreTel phone system. Campus will begin switching to the new phone system beginning Spring 2013.  Please contact Dave Clark or Wendy Pearce to determine if your building has moved to the new ShoreTel phone system..

Services

Telephone Equipment

Telephone Equipment

Information Technology provides the following models of phone. Monthly charges include the phone line and the phone. Campus voicemail are compatible with all phones.

STE

STE phones are installed on analog lines. They are the traditional style of phones and you may use the phone provided by the Telecommunications or use your own phone. Because they are analog, you may use an answering machine, however, it is recommended that you use campus voicemail/unified messaging due to its many features. You can request unified messaging by filling out the form at /um/htm/request

ITE-4

The ITE-4 is a digital phone with 4 features buttons. The features buttons are HOLD, TRANSFER, CALL BACK, and ACCESS (used to initialize conference calls).

On the right side of the phone you wil find the ringer tone adjustment and on the left will be the ringer volume adjustment.

Since the ITE-4 is digital, answering machines will not work, if you want messaging you will have to get campus voice mail.

ITE-12 + and ITE-12 S

The ITE-12 button phones are digital phones with 12 feature/extension buttons.

  • ITE 12+ -- 12 button phone with one way listen-only speaker.
  • ITE 12S -- two way speaker phone.
ITE-12 SD

The ITE-12 button phones are digital phones with 12 feature/extension buttons. The ITE 12 SD has speaker as well as a display. Display shows time, date, and name/number of person called/calling.

ITE-30 SD

The ITE-30 button phones are digital phones with 30 feature/extension buttons. You may have those features and extensions you use programmed to your own phone. The ITE-30 SD has a speaker as well as a display. Display shows time, date, and name/number of person called/calling. The ITE 30 SD is designed for a receptionist or someone who needs to have numerous lines on their phone.

Polycom Voice Station Conference Phone

The Polycom Voice Stations are analog phones. They are ideal for conference rooms. It is recommended that if you are currently using a 12 SD in your conference room that you change to the Polycom.

  • Full-Duplex Performance - simultaneous 2-way communication so everyone can hear and be heard clearly.
  • Combination Iconic/Alpha-Numeric Keypad
  • Mute, Flash, Hold, Redial

Telephone Features

Telephone Features

The following features are available on phones offered by USU Information Technology.
Most of them are available for use via the * and # buttons on your phone or if you have a 12 or 30 button phone they may be programmed to a single button on your phone.
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Call Pickup

Allows a ringing phone to be answered on a different phone.

Within your pickup group
(Call 797-3335 to have your pickup group programmed.)

  • Lift handset
  • Press #7


Not within your pickup group

  • Lift handset
  • Press #7
  • Dial extension to pickup
Call Back

REQUIRES PROGRAMMING FOR 12 OR 30 BUTTON PHONES
Use on a busy or no answer internal call only.

To leave a Call Back:

  • Press * 7 on an analog phone and the Call Back Button on a digital phone.
  • If placed on a busy answer, when the other line and yours are no longer busy both phones will ring with 3 short rings.
  • If placed on a no answer, the other party’s phone extension lamp will flutter.


To return a Call Back:

  • Your extension lamp will be flickering
  • Lift the handset
  • Press * 7 on an analog phone and the Call Back button on a digital phone, the party leaving the Call Back will be dialed.
Call Park

REQUIRES PROGRAMMING FOR 12 OR 30 BUTTON PHONES
Allows you to park a call and then answer it elsewhere. Similar to hold except the call can be retrieved anywhere on campus.

Phones with a Call Park Button

Parking

  • Press "Call Park" button
  • Listen for parking number and record it

Retrieving
  • Dial parking number from desired phone

Phones with an Access Button

Parking
  • Press "Access" * 9
  • Listen for parking number and record it

Retrieving
  • Dial parking number from desired phone
Abbreviated Dialing
This feature allows a personal directory of 10 frequently called internal or external numbers.

Assign each number a 1-digit reference code (from 0-9).

Store or change an abbreviated dial number:
  • Lift handset
  • Press #4* OR Abrev. Dial Button if programmed
  • Key in 1-digit reference number (0-9) -Confirmation tone returned
  • Key in number you wish to store -Confirmation tone returned
  • Hang up handset

Place an abbreviated dial call:
  • Lift handset
  • Press #4 OR Abrev. Dial Button
  • Key in 1-digit reference number (0-9). Call is placed.
Transfer/3 Way Conference
Transfer a call to another extension, announced or unannounced. A 3-way conference call can be used to introduce a transfer to both parties or to set up a conference call between three internal parties.

Transfer - Unannounced:
  • Press Xfer
  • Dial extension number
  • Hang up handset - call is transferred

Transfer- Announced or 3-way conference:

  • Press Xfer
  • Dial extension number - announce call
  • Press Xfer for a 3-way conference or hang up and call is transferred

Call Waiting
REQUIRES PROGRAMMING
To accept a call waiting:
  • Hear a short ring during a conversation
  • Press Hold
  • Hang up
  • Hear phone ring
  • Lift handset, waiting party on line

Switch between calls:

  • Press Hold (the alternate party is on the line)

Do Not Disturb
Allows you to temporarily block all incoming calls.

To activate:
  • Lift handset
  • Press *6 OR Do Not Disturb Button if programmed -Confirmation tone returned
  • Hang up handset

To cancel:
  • Lift handset - hear "Private"
  • Press #6 OR Do Not Disturb Button if programmed -Confirmation tone returned
  • Hang up handset
Hold
Allows you to place a call on hold.

To place a call on hold:
  • Press hold

To retrieve a call on hold:
  • Lift handset
  • Press Line Button if needed
Last Number Redial
The telephone system automatically remembers the last external number dialed and allows that call to be redialed.

Redial last external call:
  • Lift handset
  • Press #9 -last external dialed number redialed
Conference
Allows users to join up to seven parties on one call. It is recommended that no more than a total of four parties be external. At least one system user must remain in the conference call at all times.

If you have an ITE 4:

Add Parties to an Existing Conference
  • Press Access #1 -- Present call is held -- Dial tone returned.
  • Enter phone number -- Announce conference.
  • Press Access #1.
  • Repeat above steps to add other parties.

Called Number is Busy or Unanswered
  • Hang up handset.
  • Lift handset -- Hear "Conference" -- Dial tone.
  • Press #1 -- You will be connected with original party or conference.

Put a Conference on Hold
  • Press Access #1 -- Dial tone.
  • Hang up handset -- Conference is on hold.

Retrieve a Conference from Hold
  • Lift handset -- Hear "Conference" -- Dial tone.
  • Press #1 -- Connected with the conference in progress.

12 and 30 Button phones:


Add Parties to an Existing Conference
  • Press Conf. -- Dial tone returned.
  • Enter phone number -- Announce conference.
  • Press Conf.
  • Repeat above steps to add other parties.

Called Number is Busy or Unanswered
  • Press Cancel.
  • Press Conf.

Put a Conference on Hold 
  • Press Conf.

Retrieve a Conference from Hold
  • Press Conf.
Call Forwarding
Allows you to send your calls to another extension.

To activate call forward:
  • Lift handset and press *3 -confirmation tone is heard
  • Enter the 5 digit extension number to which you wish to have your calls forwarded.
  • Confirmation tone is heard and phone will repeat the word "Forward"


To deactivate call forward:

  • Lift handset and press #3 -confirmation tone is heard

Message Desk
Allows you to forward calls directly into the voice mail system. If you have another co-workers line appearance on your phone and a call comes in on that line appearance you can forward the caller into the voice mail for that co-worker by pressing "Message Desk" and hanging up. Voice mail will remember the original line the call came in on and forward to that particular voice mail box.
Voice Mail
Answering machines will NOT work with your ITE  digital phones. However, voice mail is available for a one-time fee of $18.00 and a monthly fee of $5.00. Requests forms can be found at /um
ACD Agent
Automatic Call Distribution puts calls into a queue according to the order received and holds then until answered by a member of the ACD group.

Pricing

Labor

Professional Labor/Consultation
$55.00 / hr.
Student Labor/Consultation
$20.00 / hr.


Installation (One Time)

Site Visit
$36.00
Software Database Change
$18.00
Voice Mail
$18.00
Jack Outlet
$300.00

Phone Types (Monthly)

ITE 4
$15.50
ITE 12+
$23.50
ITE 12 S
$26.00
ITE 12 SD
$29.00
ITE 30 SD
$32.00
STE (Analog)
$15.50
AP
$29.00
Polycom (Conference Phone)
$29.00

Features (Monthly)

Announce On-Hold
$60.00
Automatic Call Distribution (ACD) /per phone
$10.00
Forwarding
$5.00

Student Services (Monthly)

Voice Service
$12.00
Voice Mail
$5.00

Contact

Wendy Pearce

Dave Clark

435.797.3335

435.797.3200

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Telephone Services is located in the Science Engineering Research Building (SER) in room 326. The SER Building is the first building directly east of the Merrill-Cazier Library. view map
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Please call or email to schedule an appointment or a free consultation.

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Knowledge Base