USU IT Teams

Utah State University Information Technology provides quality, timely, secure, appropriate, innovative, and reliable information technology services to support the University’s mission of learning, discovery, and engagement.

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IT Administration
Eric Hawley, CIO
Amy Kitchen, Business Manager
Lisa Smith, Administrative Assistant
Allen Hill, Chief Information Security Officer

Service Desk
The IT Service Desk offers technology support for most enterprise systems at Utah State University. Services are provided to students, staff and faculty. In addition to support services, the Service Desk provides; full-time desktop support; campus software licensing, and certified hardware repair services. Contact us at (435) 797-HELP, servicedesk@usu.edu, on-line Live Chat or through MyTech.

Madonna Bortle, Director

Computer Labs
Oversees the IT Open-Access Student Computer Labs at USU. We are committed to assist students in pursuit of their academic goals by providing state-of-the-art computer services and software. Qualified consultants are trained to answer any software or general university questions, while maintaining a professional and academic-friendly atmosphere in each computer facility.

Gary Egbert, Director

OneUSU CRM
Responsible for deployment, implementation, and process development of the Salesforce customer relationship management (CRM) platform at USU.

Rene Eborn, AVP

Enterprise Apps & Integrations
Our team is responsible for managing and maintaining enterprise data, systems, and integrations. We oversee key solutions such as Banner, the data warehouse, AggieTime, the USUAPI, and Monocle, ensuring they operate efficiently, securely, and deliver the desired functionality. In addition, we design and develop automations that streamline data exchange between enterprise systems and software, enhancing connectivity and improving data flow across the organization.

Ryan Merrill, Director

Enterprise Systems & Security
The 'ESS' team designs, implements, and maintains the core servers that run daily operations across the University, while also supporting a modern cohesive experience for students. We implement robust data protection strategies to safeguard University information from unauthorized access and cyber threats, and we ensure systems remain current with the latest updates and security standards. In addition, we offer backup solutions for enterprise systems as well as departmental services throughout the University.

Dan Kitchens, Director

MyUSU | Pathify
Responsible for the development and management of the myUSU student portal platform utilizing Pathify, including coordination with key stakeholders.

Rene Eborn, AVP

Network
Responsible to keep network traffic flowing in the right direction and in a timely matter. We are responsible for all of the routers and switches on the Logan and Statewide Campuses. We are constantly upgrading equipment, and installing new systems to meet the needs of faculty, researchers, staff, and students.

Kevin Grover, Director

Physical Infrastructure
Responsible for the design, installation and operation of the USU wiring infrastructure that supports networking, phones and cable TV operations. We also install equipment including backup power systems to support the network. We consult with departments on the design and installation of camera security systems that tie into a central location for monitoring by security/police and also for archive recording.

David Tidwell, Director

Process Design & Development
The Process Design & Development Team works with organizations to streamlining business operations, enhancing workflows, and driving innovation through technology. Leveraging tools like ServiceNow and Box, the team specializes in designing, automating, and optimizing processes that improve efficiency, reduce manual effort, and deliver measurable value to the organization.

Steve Funk, Director

Web | Modern Campus CMS
Responsible to support the programming and design of the USU website content management system, Modern Campus CMS (formerly known as Omni CMS). We consult with colleges, departments and units across USU to support the creation and maintenance of appealing websites that reflect the work done by USU faculty, researchers, staff and students.

Julie Duersch, Director