USU IT Teams

Utah State University Information Technology provides quality, timely, secure, appropriate, innovative, and reliable information technology services to support the University’s mission of learning, discovery, and engagement.

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IT Administration
Eric Hawley, CIO
Amy Kitchen, Business Manager
Lisa Smith, Administrative Assistant
Allen Hill, Chief Information Security Officer

Service Desk
The IT Service Desk offers technology support for most enterprise systems at Utah State University. Services are provided to students, staff and faculty. In addition to support services, the Service Desk provides; full-time desktop support; campus software licensing, and certified hardware repair services. Contact us at (435) 797-HELP, servicedesk@usu.edu, on-line Live Chat or through MyTech.

Madonna Bortle, Director

Computer Labs
Oversees the IT Open-Access Student Computer Labs at USU. We are committed to assist students in pursuit of their academic goals by providing state-of-the-art computer services and software. Qualified consultants are trained to answer any software or general university questions, while maintaining a professional and academic-friendly atmosphere in each computer facility.

Gary Egbert, Director

CRM | Salesforce
Responsible for deployment, implementation, and process development of the Salesforce customer relationship management (CRM) platform at USU.

Rene Eborn, AVP

Enterprise Applications
Responsible for designing, building, and maintaining databases including enterprise systems such as Banner, the Data Warehouse, Touchnet, etc. We consult with USU colleges, departments and units to best determine your needs for databases and can design and implement it for you.

Ryan Merrill, Director

Enterprise Integrations
Responsible for cross-system integration and cloud-based communication with enterprise systems. Projects include the USU API, MyId, and Aggietime.

Niel Nickolaisen, Director

Enterprise Systems & Security
Responsible for more than 400 computer servers that keep the University running on a day to day basis. We employ strategies to protect the University's data from misuse and from hackers, and are responsible to keep the systems up-to-date. We provide backup services for all enterprise systems and to departments through the University system.

Rene Eborn, AVP

Student Portal | myUSU
Responsible for the development and management of the myUSU student portal platform utilizing Pathify, including coordination with key stakeholders.

Rene Eborn, AVP

Network
Responsible to keep network traffic flowing in the right direction and in a timely matter. We are responsible for all of the routers and switches on the Logan and Statewide Campuses. We are constantly upgrading equipment, and installing new systems to meet the needs of faculty, researchers, staff, and students.

Kevin Grover, Director

Physical Infrastructure
Responsible for the design, installation and operation of the USU wiring infrastructure that supports networking, phones and cable TV operations. We also install equipment including backup power systems to support the network. We consult with departments on the design and installation of camera security systems that tie into a central location for monitoring by security/police and also for archive recording.

David Tidwell, Director

Process Design & Development
The Process Design & Development Team works with organizations to streamlining business operations, enhancing workflows, and driving innovation through technology. Leveraging tools like ServiceNow and Box, the team specializes in designing, automating, and optimizing processes that improve efficiency, reduce manual effort, and deliver measurable value to the organization.

Steve Funk, Director

Web | Modern Campus CMS
Responsible to support the programming and design of the USU website content management system, Modern Campus CMS (formerly known as Omni CMS). We consult with colleges, departments and units across USU to support the creation and maintenance of appealing websites that reflect the work done by USU faculty, researchers, staff and students.

Julie Duersch, Director